Does your cutting die vendor spend time on your production floor? Butler Brothers, we believe that’s where the real improvements happen. Over the past 60 days, our team committed to being present at press, spending time alongside operators and supervisors to better understand the day-to-day challenges of high-volume die cutting. The results speak for themselves.
The Study
Duration: 60 days
Press Visits: 40+
Total Issues Identified: 43
Not all of these issues were die-related, but every one of them provided valuable insights. By capturing these findings and bringing them back to our team, we were able to recommend actionable improvements—many of which directly enhanced die performance and operator confidence.
What We Found
Over 30% of updates were simple fixes. Small changes like adjusting washer sizes or modifying perf patterns had a big impact on run quality.
Operator collaboration is key. By working directly with operators, we uncovered details that would have been missed in a conference room or email exchange.
Continuous improvement drives ROI. Each issue flagged wasn’t a problem—it was an opportunity to add value, extend die life, and increase uptime.
Why This Matters
Too often, tooling vendors shy away from press-side support. But at Butler Brothers, we see it as the heartbeat of true customer service. Spending time on the floor means real data, real feedback, and real improvements.
In this case study alone, we turned 43 issues into 43 opportunities—opportunities that would have otherwise gone unnoticed. For us, it’s not just about supplying cutting dies. It’s about helping our customers maximize every tool’s performance and protecting the health of their production floor.
The Takeaway
Technical support and training aren’t “extras.” They’re essential. They turn short-term fixes into long-term success and transform vendors into partners.
At Butler Brothers, we’re committed to being that partner—one visit, one improvement, one operator conversation at a time.
