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Company Policies

Butler Brothers operates with clear, reliable policies to support every partnership. We protect customer data (Privacy Policy), promote fair and respectful employment (Hiring Statement), define job flow and timelines (Production Terms), clarify delivery standards (Shipping & Delivery), ensure strong communication (Contact Terms), and operate in safe facilities (Facility Safety).

Privacy Policy

This Privacy Policy outlines what Butler Brothers (“we”) collects from consumers (“you”), and how we use, share, and manage that data, as well as the choices you may have regarding this data. Our privacy practices are subject to applicable laws in the places in which we operate. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Please review this Privacy Policy carefully.

 

 

SECTION 1 – WHAT INFORMATION DO WE COLLECT & FROM WHERE?

When you use our services, fill out forms, submit files, or otherwise interact with us, you consent that we may collect the following information from you:
• Personal Data/Identifiers: Includes but is not limited to your name, phone number, email address, company name, and other online identifiers. This data is obtained directly from you.
• Email Marketing & Communications: We may collect your email address and use it to send you newsletters, product or service updates, tracking info, or personalized reach-outs. If you wish to stop receiving any or all types of emails, you may unsubscribe or contact us. Certain operational emails (e.g., related to services or deliveries) are required and cannot be opted out of.
• File Uploads & Forms: When uploading files or submitting forms on our website, you agree that the content is honest, safe, virus-free, and not misleading. Submitting fraudulent or harmful files may result in legal consequences.

We may derive inferences or insights from the above data to improve our products and services.

 

 

SECTION 2 – HOW DO WE USE PERSONAL DATA?

We collect and use the data described above for reasons including:
1. Identify and contact you
2. Provide and fulfill services or deliverables
3. Manage project requests and custom work
4. Communicate (emails, newsletters, updates, delivery info, service follow-ups)
5. Operate securely and prevent fraud
6. Troubleshoot and improve our offerings
7. Comply with legal obligations

 

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law, if you violate our policies, or if you give us explicit consent.

We do not sell your information or transfer it in exchange for money.

We may share data with third-party service providers (such as website tools, email delivery systems, and analytics tools), all of which are governed by their own privacy policies.

 

 

SECTION 4 – WEBSITE HOSTING & THIRD PARTIES

Our website is hosted on WordPress. Your data is stored through WordPress plugins, databases, and secure servers managed by WordPress or third-party tools we use. We recommend reviewing WordPress.com’s privacy policy for more information.

While we select trusted tools and services, we do not control third-party policies and are not responsible for any breach or violation caused by them.

 

 

SECTION 5 – PAYMENTS

We do not process online payments through our website. All purchase orders, custom projects, and services are handled through offline methods (PO’s, email, phone, or direct communication).

If we ever use third-party processors or tools in the future, we will update this section accordingly.

 

 

SECTION 6 – SECURITY

We take reasonable precautions to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

Although no method of electronic transmission is 100% secure, we implement appropriate technical and organizational security measures.

Never share passwords or sensitive info via email or forms.

 

 

SECTION 7 – AGE, RESTRICTIONS, AND SAFE USE

By using this site, you confirm you are at least the age of majority in your state or province.

Illegal Activity: You may not use our products or services for illegal activity, harassment, or to disturb others. Violations will result in permanent termination of access.

Restrictions: We reserve the right to deny, cancel, or restrict service for any reason including:
• Inappropriate or sexual customization requests
• Dishonest submissions or illegal behavior
• Unsafe use of our tools, products, or training
• Attempts to submit viruses, misleading info, or fraudulent content

Use our products safely and appropriately. We are not liable for injury, damage, or issues arising from misuse of our products, training, services, or materials.

 

 

SECTION 8 – INTELLECTUAL PROPERTY

All content on our website, including but not limited to product designs, photos, videos, case studies, blogs, newsletters, and media materials, are protected by copyright and trademark laws.

You may not reproduce, distribute, publish, display, modify, or use any content without written permission from Butler Brothers. Unauthorized use may result in legal action.

 

 

SECTION 9 – PRODUCTS & SERVICES

Some products or services (like custom dies, shop training, or consulting) may only be available online or in-person, and are made to order.

Due to the custom nature of our offerings, no returns or refunds will be accepted unless explicitly approved. We do our best to display our products accurately, but color and material differences may vary between screens and real life.

 

 

SECTION 10 – CONTENT ACCURACY

We publish educational and informational content through blogs, media posts, case studies, videos, and newsletters. While we aim to be helpful and accurate, all information is intended for informational and industrial guidance only and should not be interpreted as legal or technical guarantees.

 

 

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. The latest version will always be posted on this page. Please check back periodically for updates.

Last updated: 07/11/2025

 

 

SECTION 12 – GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of Missouri, United States.

Hiring Statement

Butler Brothers is a high-performance cutting die and tooling manufacturer based in Kansas City, MO, serving packaging and converting clients across the Midwest and beyond. We offer career opportunities in Production, CAD & Design, Customer Service, Sales, Logistics, Accounting, Field Support, and Management. Our team is made up of hardworking, reliable individuals who take pride in precision, craftsmanship, and continuous improvement. At Butler Brothers, we foster a professional and supportive environment with real opportunities for advancement, skill-building, and long-term growth. We are an equal opportunity employer, and all employment is subject to verification.

 

Careers at Butler Brothers

Production | CAD & Design | Customer Service | Sales | Logistics | Accounting | Product & Field Technicians | Management

Butler Brothers offers rewarding career opportunities across every area of our business. Whether you’re on the shop floor, in the design room, or out in the field with customers, we’re looking for hardworking, driven, and reliable individuals ready to make a difference and grow with us.

We take pride in fostering a professional and supportive work environment that encourages skill development, personal accountability, and long-term growth. Many of our team members have advanced through multiple roles, developed new capabilities, and built lasting careers here.

Headquartered in Kansas City, MO, Butler Brothers is a leading provider of high-performance cutting dies and tooling, serving the packaging and converting industry across the Midwest and beyond. Our work is rooted in precision, innovation, and reliability—and we look for people who embody those values.

We’re always open to connecting with individuals who take ownership of their work, believe in craftsmanship, and want to be part of a company that’s evolving and scaling without losing its hands-on edge.

 

Equal Opportunity Employer

Butler Brothers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All employment is subject to verification.

Production Terms

Our Production Terms & Policy outlines the standards, expectations, and procedures that guide all custom work at Butler Brothers. From lead times and capacity limits to approval requirements, file submissions, and payment terms, this policy ensures clarity and accountability on every order. Because most of our work is made-to-order, all sales are final and subject to current production capacity. We reserve the right to adjust timelines, reject unsafe or misleading files, and limit or cancel orders at our discretion. Exceptions may apply in certain cases, and the most current version of this policy always governs active jobs.

 

Butler Brothers Production Terms & Policy

At Butler Brothers, we deliver high-performance cutting dies and tooling with precision, speed, and consistency. These production terms are designed to create clarity, ensure accountability, and support an efficient workflow for every project we take on.

 

Lead Times & Turnaround

Standard turnaround times depend on the job type, complexity, and production queue. Timelines are provided at the time of quoting or ordering. Rush jobs may be accommodated based on availability and will incur additional charges.

Lead times begin after all required approvals are received. Delays caused by incomplete files, late approvals, or requested changes may extend production time. Exceptions may apply.

 

Capacity & Scheduling

All orders are subject to current production capacity. We balance fast lead times with quality standards, which means production slots are scheduled based on available resources, labor, and priority level.

If capacity is full or nearing full, orders may be delayed or pushed to the next available window. We communicate proactively when this happens, and may offer expedited options where possible.

We reserve the right to prioritize work based on urgency, scope, and order history. Exceptions may apply based on customer need or strategic alignment.

 

Custom Work & Approval

Most Butler Brothers jobs are custom-built to order. By submitting a job, you confirm that all files, instructions, and specifications are accurate and final.

It is your responsibility to review and approve any proofs, drawings, or production files prior to the start of manufacturing. Once approved, changes may not be possible without incurring delays or additional costs. Exceptions may apply if production has not yet begun.

We reserve the right to reject orders that include inappropriate, misleading, or unusable content.

 

File Submissions

All files submitted must be safe to open, free of viruses, and final. Submitting malicious or intentionally deceptive files may result in permanent denial of service and potential legal action.

By submitting any file or project details, you acknowledge responsibility for its accuracy and agree that it’s approved for use in production unless stated otherwise.

 

Changes, Cancellations, & Reorders

Change or cancellation requests must be submitted as early as possible. Once materials have been staged or production has started, we may be unable to stop or modify the order.

In some cases, partial or full charges may still apply even if a cancellation is accepted. Reorders are welcome, but results may vary slightly due to updates in material, tooling, or process. Exceptions may apply.

 

Payment Terms

Unless otherwise agreed in writing, all payment terms are Net 30 from invoice date. Orders may be delayed, paused, or denied due to outstanding balances. We may also require prepayment for certain jobs, especially for new accounts or specialty work. Exceptions may apply.

No payments are collected through our website. All billing is handled directly through our internal invoicing process.

 

No Returns / No Refunds

All products are made-to-order and therefore non-refundable and non-returnable. Once a job enters production, the order is final.

In the rare case of a verified internal error, we may offer to correct or replace the product at our discretion. Exceptions may apply upon review.

 

Use & Safety

All products must be used as intended and in accordance with standard industrial practices. Improper use, unsafe handling, or modifications outside intended design void any support or replacement options.

We are not responsible for damage, injury, or downtime resulting from misuse or improper application of our products. Exceptions may apply in documented training engagements or specialty support agreements.

 

Intellectual Property & File Usage

Customer-submitted files remain the property of the customer. However, by submitting them for production, you grant us permission to use them for manufacturing purposes and internal reference.

Butler Brothers retains ownership of all proprietary designs, templates, CAD layouts, production methods, and internal tools. Unauthorized reproduction, reuse, or distribution of our work is strictly prohibited. Exceptions may apply where licensing or written agreements exist.

 

Right to Refuse Service

We reserve the right to reject, limit, or cancel any order at our sole discretion. This includes, but is not limited to, orders that present production complications, violate our internal standards, or are deemed technically or operationally infeasible.

 

Policy Updates

These terms are subject to change at any time. The most recent version will apply to all current and future orders unless otherwise agreed in writing.

Last updated: 7/11/25

Shipping & Delivery

At Butler Brothers, we are committed to delivering your custom cutting dies and tooling safely and on time. This Shipping Policy explains how we handle the delivery of your orders, including our in-house delivery service for Kansas City clients, and what you can expect throughout the shipping process.

 

Shipping Methods

Butler Brothers uses reputable third-party freight carriers, parcel services, and couriers to ship orders outside the Kansas City area. The choice of carrier and shipping method depends on the size, weight, and urgency of each order. We select the most reliable and cost-effective options to ensure your products arrive in excellent condition.

 

Local Delivery Service

For customers located within the Kansas City metropolitan area, we offer an exclusive in-house delivery service. This option provides direct, scheduled delivery by our experienced team, allowing for greater control, flexibility, and timely receipt of your order. Local delivery availability and scheduling are confirmed at the time of order placement.

 

Shipping Costs and Timing

Shipping costs vary based on the carrier, shipment size, delivery location, and service level chosen. These details will be included in your quote or order confirmation. Standard delivery times depend on the selected shipping method and destination. Expedited shipping options are available upon request but may incur additional fees.

 

Responsibility and Claims

Once your order leaves our facility, the shipping carrier assumes responsibility for safe and timely delivery. Please inspect all shipments upon receipt and report any damage, loss, or delays immediately. Prompt reporting helps us assist with claims and resolve issues quickly.

 

Additional Notes

We strive to provide accurate delivery estimates but cannot guarantee exact arrival times due to factors outside our control such as weather or carrier delays.

For large or specialty orders, additional handling fees may apply.

Signature requirements or special instructions for delivery can be requested in advance.

Policy Last updated: 7/11/25

Contact Terms

At Butler Brothers, we value clear and respectful communication with all customers, partners, and vendors. This Contact Terms Policy outlines how we manage inquiries, requests, and communications to ensure timely, professional, and efficient responses.

 

Communication Channels

You may contact us via email, phone, website contact forms, or in person during business hours. We strive to respond promptly to all inquiries but response times may vary depending on the nature and volume of requests.

 

Use of Submitted Information

Information you provide through contact forms or email correspondence is used solely to address your inquiry, provide quotes, fulfill service requests, or share relevant updates. We do not share your contact details with third parties without your consent.

 

Response Times

Standard inquiries are typically addressed within 1-3 business days. Complex requests or technical questions may require additional time. If you do not receive a response within this timeframe, please feel free to follow up.

 

Respectful Communication

We expect all communications to be respectful and professional. Abusive, harassing, or threatening behavior toward our team will not be tolerated and may result in termination of communication or services.

 

No Spam or Unsolicited Contact

By contacting Butler Brothers, you agree not to send spam, unsolicited marketing messages, or bulk communications. Any violation may result in blocking or legal action.

 

Privacy and Confidentiality

We respect your privacy and handle all personal information in accordance with our Privacy Policy. Please do not share sensitive personal or confidential information unless necessary and secure.

 

Policy Updates

These Contact Terms may be updated from time to time. The most current version will apply to all communications and inquiries.

Policy Last updated: 7/11/25

Facility Safety Policy

This policy ensures the safety, security, and well-being of all employees, visitors, and contractors while on Butler Brothers premises. Compliance protects everyone from hazards and maintains the integrity of our operations.

Confidentiality & Conduct

All visitors and employees must respect the confidentiality of Butler Brothers operations. Processes, materials, client information, employee details, and any other proprietary information must not be shared outside the facility.

General Disclaimer

By entering any Butler Brothers facility, all individuals acknowledge:

  • Butler Brothers assumes no liability for injury or property damage resulting from failure to follow safety procedures.

  • All individuals must follow posted signs, emergency procedures, and staff instructions.

  • Unauthorized access to production areas, equipment, or materials is prohibited.

  • Photography, video, or recording in production areas is prohibited without explicit approval.

  • Visitors must sign in and out at the front desk and wear a company-issued badge at all times.

  • If you choose to provide any form of contact information while inside our facility, Butler Brothers can contact you using the provided information in a safe and professional manner.

Emergency & Safety Information

  • Exits: Clearly marked; follow signage in emergencies.

  • Fire Extinguishers & Safety Stations: Accessible throughout all facilities. First aid kits and eyewash stations are available. Your escort can provide guidance if needed.

  • Evacuation Procedure: Follow your escort to the nearest exit and assemble at the designated safety point.

Factory Safety Tips

All individuals should follow these key safety practices:

  1. Remain with your designated escort in production areas.

  2. Keep hands, feet, and clothing clear of machinery.

  3. Wear all required PPE before entering production zones.

  4. Report spills, debris, or hazards immediately.

  5. Never operate machinery unless trained and authorized.

  6. Keep walkways and exits clear at all times.

  7. Avoid distractions (phones, cameras) in production areas.

  8. Tie back long hair and remove jewelry.

  9. Follow all signage and floor markings.

  10. Immediately report any incidents, accidents, or near-misses.

Personal Protective Equipment (PPE)

Employees

  • Closed-Toe Shoes: Required.

  • Protective Eyewear: Required.

  • Hearing Protection: Recommended.

  • Gloves/Sleeves: Required for handling product.

  • High-Visibility Vest: Recommended in high-traffic areas.

  • Breathing Mask / Respirator: Recommended for dusty or chemical environments.

  • Hard Hat: Recommended in areas with overhead hazards.

  • Face Shield: Required during grinding processes or other dangerous procedures.

 

Visitors

  • Closed-Toe Shoes: Required.

  • Protective Eyewear: Required.

  • Hearing Protection: Recommended.

  • Hair Tied Back / Jewelry Removed: Recommended.

  • Appropriate Clothing: Safe for a factory environment (no loose garments).

  • High-Visibility Vest: Recommended; provided by Butler Brothers.

  • Gloves: Recommended and provided upon request.

Note: Butler Brothers provides all PPE necessary or recommended to ensure the safety of employees and guests.

Acknowledgment

All visitors must read and acknowledge this policy before entering production areas. Failure to comply may result in removal from the facility.

Policy Last updated: 9/8/25